Backoffice: login

How do I log in?

Enter the URL in your web browser. In the following form you can log in with your login data.

The following values are required:

  • Login: admin_xyz OR 30000xxxxx OR group_xyz
  • Username: f.surname (it is possible that firstname.surname or similar was set here)
  • Password: xxxxxxxxxx

Who will I receive my initial login data from?

You will receive your initial login information by email from Datatrans to the administrative e-mail address you provided.

You will receive an e-mail from us with login and user name. To set the password, click on the link in the email.

Alternatively Datatrans sends you an e-mail with all login data (login, user name and password). For security reasons, this message is encrypted (PGP). In this case, you will receive the password for decrypting the access data in a second e-mail.

Have you forgotten your password?

You can reset your password by clicking on the "Forgotten password?" link at the bottom right of the login fields.

You will be asked to enter your login, your username and the registered e-mail address. After clicking on "OK" you will receive an automated e-mail with a link which allows you to set a new password. After you have successfully set a new password, you will be prompted to log in again.

If you cannot remember the information required to reset your password, please contact us by e-mail at [email protected] or by phone on +41 (0)44 256 81 91.

If your user account is blocked because you have reached the maximum number of login attempts, you can click the "Password recovery" link and go through the process described above to reset your password.

What does "account blocked" mean?

According to PCI DSS guidelines, user access should be blocked if an account remains unused for 90 days. Please note that the 90-day period specified by the PCI Council is mandatory and therefore cannot be changed.

If your account is blocked due to inactivity, you can click the "Unblock account" link and go through the process described above to reset your password.

Alternatively, please contact Datatrans Support by e-mail () or by phone (+41 (0)44 256 81 91) to regain access.

Multi-factor authentication

The login to the Datatrans Backoffice tool can be done either with the standard login credentials (login / user name / password) or with a multi-factor authentication which provides an additional layer of security for your user profile. The multi-factor authentication can be activated by each user individually and is optional. A detailed description of the multi-factor authentication process can be found in the Backoffice user manual Backoffice user manual.

If activated, in addition to your login credentials (login, user name, password) you will be asked to enter an additional code/token generated by a smartphone app.

We support Google Authenticator (Apple App Store Google Authenticator Apple App Store, Google Play Store Google Authenticator Google Play Store) and Authy (Apple App Store Authy Apple App Store, Google Play Store Authy Google Play Store).