Backoffice: e-mail notifications

I have received an e-mail from Datatrans with the subject "Notification concerning open authorizations". What do I have to do?

In order to receive the outstanding amount of money, authorized transactions must be settled within the contractually stipulated deadlines. The funds will be transferred upon settlement through the acquirer. Further information regarding settlements can be found here.

Please DO NOT reply to these emails. They are provided for information purposes only. If you no longer wish to receive these messages please contact our support team:

If your transactions should have been settled directly (automatically), please contact the developer of your web shop system to find out why these transactions were subject to another process.

I received an e-mail from "[email protected]" with the subject "Warning message for a 3rd-party system failure". What do I have to do?

This e-mail informs you of a technical problem in an external system that is beyond the responsibility and control of Datatrans. You do not need to do anything. As soon as the problem has been fixed, you will receive a resolution notification by e-mail.

Please note that these cases involve malfunctions in third-party systems, about which we merely inform you. We can neither influence nor speed up the resolution of the problem. Thank you for your understanding.